Frequently asked questions by our camper rental customers
We compile here the doubts and questions we receive most often by email. Although every effort is made to ensure that the questions are accurate, where there is a conflict between the questions and our rental Terms and Conditions, the rental terms and conditions prevail.
Our campervans are designed to accommodate a maximum of five persons, two adults and one kid sleep in the XL top bed and two adults on the lower bed. Each campervan has three front seats and two back seats, all fitted with seat belts. If you want more privacy, we can always rent a tent, available on the optional extras menu.
Exactly, and you have to deliver the campervan with the deposit exactly as it was given to you.
The minimum rental period during reduced, low and medium season is 3 days (3x24h), in high season is 7 days (Jul/Aug/Set). We occasionally rent a campervan for less days, but still charging the minimum rate that is three days of hire.
Contact us by email or use our online booking system, to make your reservation. We charge 50% of the rental value on booking and the remaining 15 days before arrival.
As means of payment, we accept bank transfer, cash or Visa electron payment (no extra fees charged), credit cards Visa or Mastercard (add 2% payment fee) or Paypal (add 5% payment fee).
Yes, the basic daily price includes liability and collision insurance (RISK TAKER), with a security deposit of 2000 € *
As you make your reservation, or when you pick up the campervan, you can choose to upgrade to:
- TAKE A CHANCE insurance, lowers the security deposit to 900 €* and includes one additional driver and windows insurance (12€ per day);
- STRESS FREE insurance, lowers the security deposit to 350 €* and includes two additional drivers, driving outside Portugal, windows insurance and passengers insurance (20 € per day);
* Security deposit will be reserved in your Visa / Mastercard and will be returned to you at the end of the rental, if no damage is verified. Check the additional protection menu for more informations.
The campervan can be collected and returned during our working hours: Monday to Friday, 10am to 17pm. Collection or returning outside office hours, a fee of 30€ is applied.
In Lisbon, at our office or we can meet you at:
- Lisbon airport, train, bus station (additional fee of 10 € per trip);
- Lisbon hotel (additional fee of 20 € per trip);
- Porto or Faro airport, train, bus station or hotel (additional fee of 175 € per trip);
Please contact us for quote on other collection / delivery locations.
You can leave your car / bike with us, this service is free, but entirely at your own risk. Your vehicle will be parked outside our office, 1 km from the airport.
Please contact us and let us know if you think you will be late. Failure to warning us of this fact, means that you are driving without insurance and you are breaking the law. You maybe also delaying some other client holidays! A fee equivalent to one day rental will be charged for all late returns within the same day. If you do not attend on the scheduled day for delivery, we will charge the security deposit.
Arriving late to pick up your campervan, West Coast Campers will not make any refund for the hours lost in your rental.
Renault Traffic commercial vehicles are one of the more reliable vehicles in the market. Proof of this are the numerous vans of this brand throughout Europe. After each rental, we scan a selection of 30 points, and perform a complete revision every 5,000 kms.
All campervans are inspected regularly. At this extremely unlikely and unfortunate occurrence, we will make our best to solve your problem using our 24 h roadside assistance number. In case the campervan cannot be fixed in the spot, we will transport you to the nearest garage where the necessary repairs will be made. In case the campervan has any malfunction that cannot be fixed in a short period of time, we will provide a backup vehicle for you to continue your vacations. More info can be read in our rental Terms and Conditions.
You can upgrade the insurance to cover traveling throughout the European Union. Check the additional protection menu for more informations. The campervan rental price includes unlimited Km, so no problems thinking about how much Kms you will be traveling.
There is a large variety of campsites in Portugal, with excellent facilities. In the plan your trip page, you can find a link and location to all the campsites in Portugal and tips for wild camping. Each campervan has a map of the campsites to help you in your travels, along with a road map of Portugal, optionally, we have available a GPS device with campings, points of interest and European roads for rent. In addition to the campsites, you can camp in almost all locations, provided that you respect the parking signs, the privacy of others around you, the nature protected areas, the local rules and respect private property. When leaving your camping site, please collect all trash and leave the place as spotless as you found it for the next adventurer that may come. after you!
All West Coast campervans have a radio CD/MP3 player with auxiliary cable to connect to external music player with headphone jack (smartphones, tablets, mp3 readers, etc). In additional, we supply a CD packed with music for your trip!
If you cannot enjoy the holiday that you booked with us, we'll provide you:
- full refund of the amount paid, if we are notified 30 days before pick up;
- notified between 29 and 15 days before pick up, we refund 50% of the amount paid;
- from the 14th day before pick up, there will be no refund for any reasons of cancellation;
You can read our rental Terms and Conditions for more info.
Yes. Upon payment of the fee for the additional driver insurance (5 € per day / per driver), our insurance allows different drivers. The 2nd driver must also present his driving license and passport or ID. Again, it must be over 21 years of age. If you choose TAKE A CHANCE or STRESS FREE insurance, the additional driver is included.
Yes. We reserve the security deposit value that varies according to the insurance option you choose, in your credit card (Visa or Mastercard). This serves to cover possible damage to the campervan or its contents while in your possession. The security deposit is canceled within 10 working days after delivery of the campervan, as expressed in our rental Terms and Conditions. You must ensure that you deliver the campervan cleaned (including all kitchen appliances and rental extras) and with full diesel tank.
Each driver must bring a passport or identity card and a valid European driving license or International driving license. It is also essential to have a Visa or Mastercard with funds that can cover the security deposit you chosen. We have optional rental extras like bedding kits and towels if you do not wish to travel with more weight.